Nova Fabric

Return & Refund Policy

Last updated: June 25, 2026

Thank you for shopping at NovaFabric. We are committed to ensuring our customers are completely satisfied with their premium wardrobe investment. If your purchase isn’t quite the perfect fit or style, we are here to help you resolve it seamlessly.

Please read our return and refund policy below carefully before making a purchase.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any return requests submitted after this 30-day window will unfortunately not be eligible for a refund or exchange.

2. Return Eligibility & Conditions

To ensure a successful return and refund, your items must meet the following strict apparel standards:

  • Pristine Condition: Items must be unworn, unwashed, unaltered, and in the same condition that you received them.

  • Original Packaging: Items must be returned with all original tags still securely attached and in their original packaging (e.g., custom garment bags or boxes).

  • Hygiene & Presentation: Items must be completely free of stains, pet hair, fabric wrinkles from extended wear, column smudges, or scents (including body odor, cologne, or laundry detergent).

Non-Returnable Items:

  • Final Sale / Clearance items (clearly marked on the product page).

  • Gift cards.

3. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our customer support team at support@novafabric.shop with your Order Number and the Reason for Return (attaching clear photos if the item is damaged or incorrect).

  2. If your return is accepted, our team will send you the instructions on where and how to send your package.

  3. Please note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Customer Responsibility: Except in cases of defective, damaged, or incorrect items, the customer is responsible for the cost of return shipping.

  • Recommendation: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot issue refunds for packages lost in transit back to our warehouse.

5. Damages, Defects, and Wrong Items

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us within 48 hours of delivery at support@novafabric.shop.

Please include photos of the defect or the incorrect item received. We will evaluate the issue immediately and provide a prepaid shipping label to send you a replacement or issue a full refund at no extra cost to you.

6. Exchanges

The fastest way to ensure you get what you want (e.g., a different size or color) is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This prevents your preferred size from selling out while your return package is in transit.

7. Refund Processing Time

  • Inspection: Once your return package is received at our fulfillment center, our team will inspect the items to ensure they meet the eligibility criteria outlined in Section 2.

  • Notification: We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.

  • Payout: If approved, your refund will be processed automatically and credited back to your original method of payment (PayPal or Credit/Debit card).

  • Timeline: Please allow 5 to 10 business days for the refund to reflect in your account, depending on your banking institution or PayPal’s processing times.

8. Contact Us

For any questions regarding your returns, refunds, or sizing concerns, please do not hesitate to reach out to our dedicated support team:

NovaFabric — Premium Apparel, Redefined.

NovaFabric — Return & Refund Policy